Solvia Privacy Policy

Clear, human-readable privacy terms for Solvia.
App NameSolvia
Operated bySolvia Team
Effective Date2026-04-24
Contacteqbuyzncve2803@outlook.com
Audience17+

This Privacy Policy explains how Solvia Team collects, uses, stores, shares, and protects information when you use the Solvia mobile application and related services (the “Service”).

If you do not agree with this Privacy Policy, please do not use the Service.

1) Scope 2) Information We Collect 3) How We Use Information 4) AI-Assisted Image/Text Processing 5) Sharing and Disclosure 6) International Transfers 7) Data Security 8) Data Retention 9) Your Rights and Choices 10) Location Information 11) Photos, Faces, and Biometrics 12) Children and Teen Privacy (17+) 13) Do Not Sell / Share for Targeted Advertising 14) Changes to This Policy 15) Contact Us

1) Scope

This Privacy Policy applies to:

  • The Solvia iOS app and any in-app features.
  • Our support communications with you.
  • Any websites or pages we operate that reference this Privacy Policy.

2) Information We Collect

2.1 Information you provide

We may collect:

  • Account information: name, username, email address.
  • Support information: the content of messages you send to customer support and related contact details.
  • Optional content you submit: photos/images and any text you choose to provide in connection with the Service.

2.2 Information collected automatically

When you use the Service, we may automatically collect:

  • Device and technical information: device model, operating system version, app version, language settings, time zone, IP address (where applicable), and identifiers necessary to provide the Service.
  • Usage data: in-app interactions, feature usage frequency, and aggregated usage statistics.
  • Diagnostics: crash logs and performance data.
  • Location data (with permission): precise or approximate location information, depending on what you allow.

2.3 Cookies and similar technologies

If we provide web-based components (for example, a sign-in page or support portal), we may use cookies and similar technologies (including web beacons) to enable login/session management, remember preferences, and measure/improve performance. You can control cookies through your browser settings. Some features may not function properly without them.

3) How We Use Information

We use information for the following purposes:

  • Provide and maintain the Service (account creation, authentication, core features).
  • Personalize your experience (recommendations based on usage frequency and your choices).
  • Improve the Service (debugging, analytics, product development).
  • Security and fraud prevention (protect accounts and prevent misuse).
  • Customer support (respond to inquiries and troubleshoot).
  • Legal compliance (meet legal obligations and enforce terms).

4) AI-Assisted Image/Text Processing (Your Control, No Third-Party Sharing)

Solvia offers intelligent analysis features that may process images (and any text you provide) to help recommend whether to keep or discard items.

What we do

  • When you choose to upload photos (and/or text) for analysis, your content is processed on servers operated by Solvia Team (our own infrastructure).
  • Your uploaded images/text are used only to provide the analysis you requested and are not used for advertising or marketing.

What we do not do

  • We do not share your uploaded images/text with any third party for this analysis feature.
  • We do not use your uploaded images/text to train models for marketing or advertising purposes.
  • We do not perform facial recognition or biometric identification, and we do not create biometric templates.
Deletion and retention for uploaded content
  • Uploaded photos and any associated text submitted for analysis are processed on a one-time basis and are deleted from our servers immediately after processing is completed (or as soon as reasonably possible if queued for processing).
  • You control whether to upload content and whether to generate results. If you do not upload, the Service will not process that content on our servers.
  • By default, your photos remain stored locally on your device. The Service does not automatically upload your photo library; uploads occur only when you choose to upload specific items.

5) Sharing and Disclosure

We may share information in the following situations, and only to the minimum extent necessary:

  • With your consent or at your direction.
  • Service providers (processors) that help operate, maintain, and improve the Service (e.g., hosting, analytics, crash reporting, customer support tools) under contractual obligations.
    Important: content you upload for the AI-assisted analysis feature (images/text) is processed on servers operated by Solvia Team and is not shared with third parties for that analysis.
  • Legal requirements (to comply with laws or lawful requests).
  • Protection of rights and safety (to investigate misuse or prevent harm).
  • Business transfers (merger, acquisition, reorganization, or sale of assets), subject to safeguards.

6) International Transfers

Your information may be transferred to and processed in countries other than the one where you live. Where required by law, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

7) Data Security

We implement reasonable measures designed to protect information, including:

  • Encryption in transit and, where appropriate, encryption at rest.
  • Access controls and least-privilege practices.
  • Regular security reviews/audits and monitoring.
  • Backup and recovery procedures.

No security system is perfect. Please use the Service with care and keep your account credentials secure.

8) Data Retention

We retain information only as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law:

  • Account data: retained while your account is active.
  • Account deletion: if you request deletion, we delete or anonymize personal information within 30 days (unless we must retain certain information for legal reasons).
  • Usage analytics: retained for up to 12 months.
  • Customer support records: retained for up to 6 months.
  • AI-assisted analysis uploads (images/text): deleted from our servers immediately after processing is completed (or as soon as reasonably possible).

9) Your Privacy Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal information.
  • Request restriction or object to certain processing.
  • Withdraw consent where processing is based on consent (for example, location access).
How to exercise rights
  • Email us at eqbuyzncve2803@outlook.com with your request and enough information to verify your identity.
  • We will respond within 5 business days where feasible, and in any event within timelines required by applicable law.

10) Location Information

If you allow location access, we may collect precise or approximate location data based on your device settings and permissions. You can enable or disable location permissions at any time through your device settings.

11) Photos, Faces, and Biometrics

  • We do not use photos for facial recognition or biometric identification.
  • We do not collect or create biometric identifiers or biometric information.
  • Photos you choose to upload for analysis are used one time for the requested feature and are deleted from our servers after processing.
  • Photos stored on your device remain under your control.

12) Children and Teen Privacy (17+)

The Service is intended for users who are at least 17 years old. We do not knowingly collect personal information from children under 17. If you believe a child under 17 has provided personal information, please contact us and we will take appropriate steps to delete it.

13) Do Not Sell / Share for Targeted Advertising

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising as defined by applicable law.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you (for example, via an in-app notice) and update the Effective Date at the top of this page.

15) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Solvia Team
Email: eqbuyzncve2803@outlook.com